When you buy, you should choose carefully.
We want to be extremely fair to you and believe our policies go beyond what is required by law on behalf of the consumer.
Our commitment is to ensure you are happy with our service and our products, but please read our policies below to make it easier for you.
30 day returns: If you change your mind, you may return the items to us within 30 days of the date you received them, no questions asked. Contact us by phone or email to arrange collection of the items. We will provide you with a credit in an amount equal to the price you paid for the goods, less all delivery costs to your address and collection costs back to our Melbourne based depot. Please be aware that the collection costs may differ from the delivery costs.
The goods must be returned in their original condition meaning they are not damaged, and have been re-packed in the box packaging provided. If you cannot return the items in the original packaging, not to worry, we will arrange a special carrier to collect the items. But you will be charged an additional special handling fee of 10% of the price you paid. If you purchased goods with free delivery, then you will be only charged for the collection costs back to our Melbourne based depot.
Once we receive your returned items, we will be process your credit within 5 working days and which will be valid for 12 months from the date of receipt of the returned items.
Faulty items and Warranty Claims: At iwannagohome we warrant that all our goods are free from defects in materials and workmanship, and of acceptable quality for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.
If your goods arrive faulty, defective, missing parts or have been damaged during manufacturing or transport, please take photos or video clearly illustrating the problem and contact us as soon as possible via firstname.lastname@example.org, ideally within 3 working days of receiving your delivery stating
- your name
- contact details (phone number preferably)
- order number
- photos or videos
After reviewing your claim, we will find the best and fastest solution to your problem, which may involve the following:
- Sending you any missing parts or components free of charge.
- Suggested ways to repair the damage or fault with an offer of compensation.
- Arrange for a tradesperson to repair the items at our cost.
- Replace the faulty or damaged item at our cost (subject to availability).
- Offer you an alternative product.
- Offer a full refund or a store credit.
This Faults and Warranties policy does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
Wrong item delivered: If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
Cancellations You may cancel an order, or part thereof, provided the goods have not yet been dispatched to you. Contact us by phone or email to arrange a cancellation and we will arrange an immediate refund for the amount you paid for the goods. Please note that we usually dispatch orders within 3-5 working days of receiving your payment. If the goods have been already dispatched, we cannot process a cancellation but instead we will process a credit under our 30days return policy. Items that have been specially ordered and must be supplied directly from the manufacturer, and in some cases built to order, cannot be cancelled.