Frequently Asked Questions

 

 

 

Where can I see your items?

We have a small showroom open by appointment located in Thomastown (Melbourne). You will be able to see the quality and sizes of items that we have in stock. Please call our Customer Care Team 1300 791512 or email us to arrange a time.

 

SHIPPING

Where do you ship to?

Our items ship to most locations in Australia. To work out your delivery costs, you can see the individual shipping cost on the product page after typing in your postcode or, add the items to the shopping cart and type in your post code. This will work out the total delivery charges.

 

How much does shipping cost to my postcode?

To work out your shipping costs, you can see the individual cost on the product page after typing in your postcode or, add the items to the shopping cart and type in your post code. This will work out the total delivery charges. Our warehouse is based in Melbourne and all shipping charges are based from that location. 

 

How long does delivery take?

Dispatch time is the time it takes for an item to leave the warehouse. It varies for each product and delivery location but the aim to have your item dispatched within 48 hours of receiving your order. You will receive a shipment confirmation with tracking information as soon as your item(s) leaves our warehouse.

The actual delivery time needed is dependent upon your location. For most of our deliveries, we use dedicated furniture carriers who understand and take care when transporting your item. We usually need to use two carriers for remote locations and will endeavor to make the delivery as quickly as possible. Our logistics team will keep you informed.
 
 

Which delivery method do you use?

Our furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. For metropolitan areas, upon delivery the drivers will carry your item into your room of choice. Services such as delivery to room of choice may not be guaranteed where item cannot safely be brought through doorways or elevators.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.

 

Can your delivery team bring furniture items up stairs?

Our delivery team will not bring items up stairs unless there are prior arrangements made. If you need your furniture item(s) brought up stairs, then please email our Logisitcs Team with the necessary details and include photos of the stair well, and approximate number of stairs involved. There will be extra fees involved which our Logisitcs Team will quote to you prior to delivery.

 

How do I change my shipping address after my order has been placed?

We are able to change the shipping address on your order as long as it has not been dispatched yet. Simply call our our Logisitcs Team on  or send us an email. However, once your order has been dispatched, we are not able make any further changes.

 

Is it possible to pick up my order from your warehouse?

Yes, we have a pickup option available. Simply call our our Logisitcs Team on  or send us an email requesting to pick up from our warehouse.

ORDERING

 

How long do I have to wait for items that are sold out, but I can back order?

We are constantly receiving new stock every few weeks so the chances are that your item will be back in stock within 4-8 weeks.  We aim to to have a maximum lead time of 12 weeks. 

 

Will you notify me when my item is back in stock?

Of course we will be happy to notify you that your item is back in stock. However we recommend that you place your order with us with payment so that we can reserve your item and when it arrives, arrange immediate delivery.

 

 

PAYMENT

What are my payment options

  1. Credit Cards : Visa, MasterCard and American Express. All our credit transactiosn are processed via eWay
  2. PayPal :  Log in with your email address and password.
  3. ZipMoney :  Buy now, pay later with up to 12 months interest free terms. 
  4. Bank Transfer : We will accept a bank transfer and ship your order once we have received your transfer. You can request an invoice to be emailed with our bank details from our customer service.

 

 

 


Leave a comment

Comments have to be approved before showing up